Terms & Conditions

1. Products supplied by Kustom Express remain the property of the company until full payment has been received.
2. We do not accept returns or issue refunds on completed garments that have been approved by the pre-production proofing process unless there is a print error or manufacturing fault with the garment.
3. Faulty items are to be reported to Kustom Express within 7 days of delivery, any unreported faulty items after this timescale will not qualify for replacement.
4. Reported faulty garments will be inspected by Kustom Express and if suspected that the fault was not caused by the company will not be replaced or refunded.
5. Kustom Express does not accept responsibility for third party couriers and any delays experienced with domestic or international deliveries including customs clearance and random consignment checking which may cause delays.
6. Artwork is to be supplied in vector EPS format. If not available we will offer to supply this, but do not accept responsibility if the colours differ from your original artwork and other printed material. Please specify pantone references where possible in order to avoid this.
7. Our size charts are provided as guides and do not relate to other suppliers sizing both by worded or numerical means. If you wish to check sizing please request free samples.
8. Original artwork and garment designs that have been created by Kustom Express will remain the property of the company and reproduction by another company or sending to competitors will be classed as a copyright infringement and theft of intellectual property.
9. Pantone dyed garments (especially cotton) can vary in colour and we do not accept responsibility for changes of tone from previous orders or large quantity orders.
10. Printed colours once on a garment vary from colours and pantones viewed on computer screen, tablet or phone and we do not take responsibility for tones appearing differently from shown on screen.
11. Payment is taken at time of order. Order confirmations are sent for visual approval before proceeding to production; When artwork/visual approval is accepted order production will begin.